T&Cs for Newbury courses
After you submit an online booking form to request a place on a specific course we will send you an invoice. (Please ensure that you add the name and address of the person who will be paying for the course on your booking form).
Your place on the course is not confirmed until full payment is made. You will not be able to attend the course unless the invoice is paid.
Payment is required within 30 days of the invoice date.
For bookings made within30 days of the course date, payment is required upon receipt of the invoice.
Overdue payments are subject to a 10% charge on the outstanding amount after 21 days.
CANCELLATION POLICY
If you are unable to attend the course please inform us soon as possible – admin@tjaudiology.com
If you cancel and give us more than 30 days’ notice we can refund your fee, or switch you to an alternative course date with no admin fees.
With less than 30 days’ notice, your course fee cannot be refunded, however we can switch you to an alternative date (£25 admin fee applies).
Our courses run subject to minimum numbers (typically 4) and occasionally courses are cancelled due to low numbers. In the event that we need to cancel a course we will give you as much notice as possible. Please note that there is risk that cancellations could occur with short notice due to unforeseen circumstances (e.g. trainer illness).
If we need to cancel a course, we will provide a full refund for the cost of the course or transfer your booking onto the next course date. Unfortunately, we are unable to refund any personal, accommodation or travel costs incurred as a result of the course booking. It is therefore recommended that any travel or accommodation arrangements that are made in advance of the course date(s) are fully refundable.
T&Cs for in-house courses
Thank you for booking a date for an in-house training course with Tracy James Audiology. The training date is provisionally booked, however it is not confirmed until full payment is received.
Payment is required within 30 days of the invoice date.
For bookings made within 30 days of the course date, payment is required upon receipt of the invoice.
Overdue payments are subject to a 10% charge on the outstanding amount after 21 days.
IMPORTANT: If your organisation has made payment to us before for a previous course, please double check the bank details as they may be different to the account details which you previously used. If you need us to complete a supplier details form please email admin@tjaudiology.com
Please note, as of October 2023 we have made the decision that overdue payments will be subject to a 10% charge on the outstanding amount after 21 days.
CANCELLATION POLICY
If it is necessary for your organisation to cancel the entire in-house training course, we can refund 50% of the fees, providing you have given Tracy James Audiology more than 30 days’ notice. With less than 30 days’ notice, the course fee cannot be refunded. We will ask for a list of names of attendees at the time of payment. It is possible to change names of attendees, however the course fees cannot be changed if individuals drop out.
Occasionally, courses may need to be cancelled by Tracy James Audiology. In such a circumstance, we would give you at least 7 days’ notice. There is a possibility that cancellations could occur with fewer than 7 days notice due to unforeseen circumstances (e.g., illness). In the event that Tracy James Audiology needs to cancel a course, we will be able to provide a full refund for the cost of the course or move your in-house booking to an alternative date.