Cancellation Policy



Individual Bookings: Refunds of the cost of the course fee per person will be given with more than one calendar months’ notice. With less than one calendar months’ notice, your course fee cannot be refunded but you may be able to attend another course in the future if your space can be filled.

Group Bookings / Tailor-made courses: If the whole group / course is cancelled, then half the cost of the course fee can be refunded with more than one month’s calendar notice. With less than one calendar months’ notice, the course fee cannot be refunded. Substitutions within the group are possible, but course fees cannot be changed if individuals drop out.

Occasionally courses can be cancelled due to low numbers. In such a circumstance, Tracy James would give delegates at least 7 days’ notice.  There is a small risk that cancellations could occur with fewer than 7 days’ notice due to unforeseen circumstances (e.g. illness), however we do have back up trainers in place for most of our courses and this would be a rare occurrence.

In the event that Tracy James Audiology Training needs to cancel a course, we will be able to provide a full refund for the cost of the course or move your booking onto the next course. Unfortunately, Tracy James is unable to refund any personal, accommodation or travel costs incurred as a result of the course booking.

It is therefore recommended that any travel or accommodation arrangements made in advance of the course date(s) are fully refundable.